At Machines Plus we value the feedback we get from our customers. It helps us to grow as a business, and gives you an insight into the kind of service and experience you can expect to receive.
Serious knowledge when it comes to DTG. If only there were more stars to give!
Our company FREO T SHIRTS recently discovered Machines Plus and I have to say the service from Paul and Gus is nothing short of outstanding. Shipments are sent out quickly and arrive when required. Great value for money and fantastic backup. If I could give ten stars I would.
I am so glad I discovered these guys!!
When you buy from Machines Plus you are also buying Gus. His enthusiasm, humour and experience is the ultimate combination to make your decision easier. He blows the competition out of the water and has a great team that are only too happy to help grow your business. It is rare these days these to get this level of customer service and satisfaction, from the initial phone call to the installation and beyond. I am very happy to have joined the Machines Plus family and look forward to continued success with them as a partner.
Gus and Paul are both eager to help. Gustavo is great to help with on the machines. Send him a message and a photo of what you stuffed up (yes, it is likely your fault) and he will give you the mistake you made.
Paul is super efficient in responding to you online with any questions you have with the ordering of equipment and if you need it ASAP he sends it express to keep you going.
My machine did some weird stuff and leaked everywhere, I was very disheartened, however the guys had a technician over in a very short amount of time. I got two more ink cartridges from Epson (not cheap...) to replace the ink i had lost and the machine.
I have also had Gus at my house to help set up and show me how to print and pre treat the shirts. Although i have asked him about other machines (he could have made money off me with them...) he told me to wait til i was making a certain amount a day and just do it the manual way til then.
Gus has helped me with pricing and Paul has offered his services to help where he can with my website. All of these things have very little to do with just selling you a machine. These guys go above and beyond and also try to get you jobs if you let them.
I have also pinched numerous shirts and ink when i have been in to see Gus to get help about how to print hoodies, shirts and other items.
Great team and happy to have found them.
Very helpful and knowledgeable.
Great to work with.
What a team! Thank you to Gus, Paul and the team for their ongoing support. Finally a company that doesn’t take your money and forget about you. No problem is too big or too small. They are so helpful! Their customer service and product quality is second to none. Thank you guys,
Excellent support and service. Happy customer. 👍
We would like to sincerely Thank Gus from Machines plus for his commitment and dedication to us when we were in the market for a new DTG printer and starting out in a brand new printing business. The level of expertise shown by Gus during our training helped us to develop our experience quite quickly.
We also thank Paul for being quick and responsive any time we have a query or order change and always following up with us to ensure our experience with machines plus is a positive one!
4 thumbs up from the Shirts 247 team!
Fast efficient service. Highly recommend them.
Very impressed with the service, training and support from Gus and Machines Plus. Gus made everything so easy.
“Gus and Machines Plus have been terrific each time I’ve contacted them. They’re a team to be in partnership with. Incredibly supportive and extremely informative. We’re extremely passionate about using this machine and it’s nice to have someone so passionate about the machine teaching us. It wouldn’t have been as much fun to learn otherwise.”
Thanks Paul and Gus
After pondering over my decision for a good couple years about buying a direct to garment printer, I almost purchased a second hand Epson from my wonderful printer who had been servicing my business during this time. After some back and forth with the team at Machines Plus, I was convinced to make the right decision and buy brand new and geez I am glad I did. Being a business manager for over 20 years I can usually see through the BS of sales people who are after a quick sale and nothing more to offer but in this case, it's not what I received.
I received 'above and beyond' service from the minute I inquired 2 years ago even up until now - 4 weeks after my purchase. Gus knew that this was a massive deal to me as a sole trader to get the right training the right knowledge and the right equipment and technique and not once has he let me down. They didn't dump the machine and run and have been on call for all of my boo boo's and questions with the best advice possible and I feel like they won't leave my side.
If you're considering going anywhere else, don't. These guys know what they are doing and they do it well and I have no problem recommending them to anyone who considers any purchase from them. My little business Highline Racewear will be much better off with our new found friends and happy to speak with anyone who has any questions about their service and equipment.
So I thank you for everything thus far Gus and can't wait to build on what Highline already offer.